Crestron TPMC-CH-IMW Dokumentacja Pobierz pdf (Strona 19)

Crestron TPMC-CH-IMW CAT5 Balanced AV Interface Wall Plate

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble

situations. If further assistance is required, please contact a Crestron

customer service representative.

TPMC-CH-IMW Troubleshooting

TROUBLE POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Touchpanel is not

receiving power.

Confirm that power is supplied

via the Cresnet connector.

Touchpanel

does not

function.

Touchpanel is not

communicating to the

network.

Use Crestron Toolbox to poll

the network. Verify network

connection to the touchpanel.

Improper video

connection.

Verify connections on the

touchpanel and

TPMC-CH-IMW.

Incorrect video

format selection.

Select the proper video input

configuration in the touchpanel

configuration SETUP MENU.

Incorrect VT Pro-e

project file loaded.

Make sure that video window

object resides in project, re-

compile, and reload.

Video

window on

touchpanel

has no

display.

Damaged connector

pins.

Inspect connector pins. If bent,

carefully re-straighten. If

broken, contact Crestron

customer service.

Check Network Wiring

Use the

Right Wire

In order to ensure optimum performance over the full range of your

installation topology, Crestron Certified Wire, and only Crestron

Certified Wire, may be used. Failure to do so may incur additional

charges if support is required to identify performance deficiencies as a

result of using improper wire.

Operations Guide – DOC. 6448 CAT5 Balanced AV Interface Wall Plate: TPMC-CH-IMW • 15

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