Crestron Touch the PC v1 Instrukcja Użytkownika Pobierz pdf (Strona 16)

Apple TV Control Module for Crestron Control Systems

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Revision 1, Build 1.1.001 www.autonomic-controls.com

Troubleshooting

Cannot establish a connection with the Apple TV or iTunes.

• Check your processors firmware version. The Apple TV module requires version

4.001.1012 or later in order to function.

• Double check the Device IP parameter in the Apple TV module to make sure it

matches the device.

• Make sure your device is using a Static IP address.

• Check Licensing Status – make sure you have put the correct activation code in the

module’s Activation parameter. If you have changed processors, it will be necessary

to generate another activation code.

No Album Art is displayed.

• Certain touch panels can only display dynamic graphics on port 80. If you are using

one of these panels, you must change the Art Server Port parameter to 80 and change

the default web-server port of the Crestron processor to some other value since by

default, it is also set to port 80.

• Check the Art Server parameter to make sure it doesn’t conflict with another Apple

TV module in the project, or some other logic in the program.

• Establish a baseline with the Sample VT Pro-e file. Validate that the analog and

dynamic art joins have not changed on the thumbnail objects on the VT Pro pages.

• If you have multiple panels connected to a single module, make sure you are utilizing

different NowPlaying-URL-Panel1$-10$ outputs.

• The ability to display album art is highly dependant on your processor type, program

complexity, network conditions, and the number and type of touch panels in the

project. Depending on local conditions, it may be necessary to lower the resolution of

the Now Playing artwork (to improve throughput by requesting smaller files), and/or

disabling thumbnail support with the EnableThumbnails parameter.

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Crestron Touch the PC v1 Instrukcja Użytkownika Strona 16