Crestron CN-WP12NW Dokumentacja Pobierz pdf (Strona 16)

Source and Numeric Keypads Crestron CN-WP12F and CN-WP12N

12 •• Source and Numeric Keypads: CN-WP12F and CN-WP12N Operations Guide - DOC. 5788A

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations. If further

assistance is required, please contact a Crestron technical support representative.

CN-WP12F and CN-WP12N Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Keypad does not

function when a

button is

Keypad is not

receiving network

power.

Check wiring network wiring connector and

confirm that power is supplied to the unit.

depressed. Keypad NET ID is

not unique.

From the Viewport (in SIMPL Windows or VT

Pro), poll the network (F4) to verify the NET

Keypad NET ID is

not set to match

the NET ID of the

SIMPL Windows

program.

ID.

Keypad functions

but LED indicator

does not

illuminate.

Feedback signal

names incorrect in

SIMPL Windows

program.

Verify SIMPL Windows program for feedback

signal names.

Further Inquiries

If after reviewing this Operations Guide, you cannot locate specific information or

have questions, please take advantage of Crestron's award winning technical support

team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.

• In Europe, call Crestron International at +32-15-50-99-50.

• In Asia, call Crestron Asia at +852-2341-016.

• In Latin America, call Crestron Latin America at +525-574-15-90.

For local support from exclusive Crestron factory-trained personnel call:

• In Australia, call Soundcorp at +613-941-61066.

• In New Zealand, call Amber Technologies at +649-410-8382.

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