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Software Crestron Touch The PC Driver
Touch the PC V2 Troubleshooting (continued)
TROUBLE
POSSIBLE
CAUSE
(
S
)
1.
Double-click the system tray icon
to display the "Pointer Device
Properties" window and select the
Status
tab.
2. Confirm that Status window
shows 0 totals for all errors.
If errors > 0, verify baud rate of PC
matches touchpanel baud rate
(9600, N81).
3. Re-initialize the driver: Select
Advanced tab, move the bottom
scroll bar slightly, and click
Apply
or
run
Calibrate
from "Pointer Device
Properties" window. Re-check
number errors.
PC is sluggish or
double-clicks
unintentionally.
PC parameter for
double-click speed
has changed.
PC "locked".
Touchpanel
"locked".
Touch The PC V2
driver parameters
have been changed.
In Control Panel, double-click Mouse to
open "Mouse Properties" window. Select
Buttons tab and adjust double-click
speed.
CORRECTIVE ACTION
From the Crestron Viewport, confirm
that serial port is operational and
p
ackets are in
p
ut to PC.
If changed, parameters cannot be reset.
Uninstall then re-install Touch The PC
V2 driver.
PC does not
perform mouse
functions (left-click,
right-click, double-
click).
From the Viewport, select
Remote |
Remote Console | Connect
and enter
RESTORE
command.
PC serial port not
operating properly.
Touchpanel is not
generating packets
(no cursor
movement).
Reboot PC.
* If display is not correct, type restore to reset factory defaults (including serial
port parameter) then type RS232 touchout. If display is not correct after
verification, refer to “Further Inquiries” on page 18 and contact Crestron
customer service.
Further Inquiries
If, after reviewing this Programmer’s Guide, you cannot locate specific information
or have questions, please take advantage of Crestron's award winning customer
service team in your area. Dial one of the following numbers.
• In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at +5255-5093-2160.
• In Australia and New Zealand, call Crestron Control Solutions at
+61-2-9737-8203.
18
• Touch the PC Driver Programmer’s Guide – DOC. 5916B
- Crestron Touch The PC Driver 1
- Software 1
- Programmer’s Guide 1
- Contents 3
- Touch the PC Driver 5
- Quickstart Procedure 6
- Driver Software Installation 7
- Configuring the System 9
- CRESTRON 10
- Ethernet Setup 15
- SIMPL Windows Programming 17
- VT Pro-e Programming 18
- Problem Solving 21
- Future Updates 23
- Crestron RJ-45 Cabling 26
- 2 GND 5 RTS (Request to Send) 27
- Software License Agreement 28
- Return and Warranty Policies 30
- Tel: 888.CRESTRON 32
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Krystal Touch of NY DL3611BPRI manuals
Owner’s manuals and user’s guides for Unknown Krystal Touch of NY DL3611BPRI.
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